Over the past few years, chatbots have revolutionized the customer service industry through personalized customer response that not only meets expectations but also saves a lot of money.

2018 is all up to bring more chatbot innovation. The developers are bringing more customer experiences to market. In today’s article, we’ll be discussing all the basic essentials that every person needs to know about chatbots.

Chatbots Only Use Cases

Our algorithms were solving the problems directly through conversation, Chatbots are a throwback to this simpler time. Current Chatbots don’t provide rich GUI experience as apps do. As a result, the value presented by a conversational interface needs to be simple in order to be truly leveraged.

WeChat- A Powerful option

We’ve seen Facebook has become more transparent and obvious in its goals when we talk about Messenger Chatbots. The Facebook team thought that Messenger platform will resemble WeChat and Facebook it will increase the urge for developers to look at WeChat as a separate model.

WeChat helps a user to get everything on-demand with a simple text message. All is done through an instant text message.

Chatfuel- Let’s Get Started

Facebook provides a Chatfule platform that allows anyone to create a develop their own Chatbot 15 minutes with zero coding experience. Chatfule is best in use for testing your bot idea.

Triggers

Our clients mostly look for the ways to satisfy their business needs. A trigger is used in either two ways.

A person is looking for a solution, in this case, the product becomes easy to find and easy to use.

Time to Take Action

After the triggering process is done, your product becomes potentially useful for the customer to use. The next step is to take action. The action is based on two major factors:

motivation and ability.

• Motivation: Focus on pain points that are really painful. The less painful the problem the harder it will be to activate users.
• Ability: How easy is to find and use the solution?

The Presided Word Selection Theory

Most successful chatbots are whose, who has the best communication techniques. Using precise sentence structure with concreteness can help user visual more. Let your words and sentence short. So, it will lower the cognitive load time to response. Here are some quick do’s and Don’ts to follow for the best word selection process.

Do’s and Don’ts

• Use Concrete Words that you can visualize like ‘wall’
• Use Short Sentence and a lot of white space.
• Use Short, 1 Syllable, Words.
• Try to keep your character count low. The user should be able to read the entire message effortlessly.
• Don’t use jargon
• Don’t use concept words like ‘personality’.
• Don’t send multiple messages, with multiple button options.